Introduction & Commitment
Welcome to CB11. CB11 is one of Bangladesh's most trusted online gaming platforms, and we believe transparency is the foundation of trust. This Privacy Policy ("Policy") applies to all members who use the CB11 platform.
CB11's Privacy Policy explains what data we collect, why we collect it, how we use it, and the measures in place to protect it. By registering on or using the CB11 platform, you are considered to have agreed to this Privacy Policy.
CB11 does not treat your personal data as a commodity. Our business model does not rely on advertising or data sales — we collect information solely to improve your gaming experience.
If you have any questions about CB11's Privacy Policy, our support team is available 24/7 to help. We are happy to answer all your questions.
What Data Collected
CB11 collects various types of data to deliver its services. In accordance with CB11's Privacy Policy, we only collect what is strictly necessary — no excess or irrelevant information.
| Data Type | What Is Collected | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact information | Mobile number, email address | At the time of account creation |
| Financial information | Payment method, transaction history | During Deposits & Withdrawals |
| Device Information | IP address, browser, device type | During Platform Use |
| Gaming Data | Betting history, game preferences, session data | During Gameplay |
CB11 also automatically collects certain technical data, such as log files, cookies, and user behavior analytics — strictly for security purposes and to improve service quality.
Data How It Is Used
CB11 uses collected data only for specific, legitimate purposes. In accordance with CB11's Privacy Policy, no data is used for unrelated or unauthorized purposes.
- Account management: To create, verify, and manage your account.
- Payment Processing: To ensure deposits and withdrawals are completed securely.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Personalized experience: To provide personalized game recommendations and offers based on your preferences.
- Support services: To resolve your issues and answer your questions.
- Legal obligations: To comply with requirements from government or regulatory authorities.
- Responsible Gaming: To identify problem gambling behaviors and provide timely support.
- Platform Improvement: To improve CB11's service quality and user experience.
CB11 never uses your data for advertising purposes or sells it to third parties.
Data Sharing policy
One of the most important aspects of CB11's Privacy Policy is the restriction on data sharing. CB11 does not sell or rent your personal data to third parties. However, limited data may be shared in the following specific circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, and banks.
Legal authorities
Data may be disclosed in response to valid orders from courts, government agencies, or regulatory authorities — this is a legal obligation.
Security Partners
Limited technical data may be shared with verified security partners for fraud prevention and cybersecurity purposes.
Service providers
CB11's technology service providers, cloud storage vendors, and analytics partners all operate under strict confidentiality agreements.
CB11 holds all third-party partners to the same privacy protection standards. Wherever your data goes, it stays protected.
Cookies Policy
The CB11 platform uses cookies and similar tracking technologies to enhance your browsing experience. In accordance with CB11's Privacy Policy, we use the following types of cookies:
- Essential cookies: Login sessions, security tokens, and core platform functionality. Without these, CB11 will not work properly.
- Performance Cookies: Used to monitor page loading speed and overall platform performance — this data is anonymized.
- Functionality Cookies: For your language preferences, theme settings, and personalized experience.
- Analytics Cookies: To understand which sections of the CB11 platform are used most — entirely anonymously.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of CB11.
Data Security Measures
CB11 uses industry-leading security technology to protect your data. The following security layers are maintained in accordance with CB11's Privacy Policy:
SSL/TLS encryption
All data transmissions are secured with 256-bit SSL encryption — the same standard used across the banking industry.
Secure Servers
CB11's servers are protected by firewalls, intrusion detection systems, and 24/7 monitoring.
Two-Factor Verification
CB11 accounts are protected with two-factor authentication (2FA) for an extra layer of security.
Regular Audits
CB11's security systems are regularly audited and reviewed by independent third-party experts.
In the event of a data security breach, CB11 will notify affected members within the timeframe required by law.
Data Retention Period
CB11 keeps your data only for as long as necessary — no longer. The retention periods for different types of data under CB11's Privacy Policy are outlined below:
- Account information: Retained while the account is active and for 5 years after closure for legal compliance.
- Financial transaction records: Retained for up to 7 years in accordance with government regulations.
- Gaming Log: Up to 2 years for security and dispute resolution purposes.
- Marketing preferences: Deleted within 30 days of opt-out.
- Support conversations: Up to 1 year for service quality improvement.
Once the retention period expires, CB11 securely and permanently deletes your data to prevent any unauthorized access to old records.
Your Rights
Under CB11's Privacy Policy, you have full control over your data. As a CB11 member, you are entitled to the following rights:
Right to Access Data
You have the right to know what data CB11 holds about you. Contact our support team and CB11 will provide the information within 30 days.
Right to rectification
If any of your data is inaccurate, you can request a correction. CB11 will verify and update it promptly.
Right to erasure
You may request deletion of data that falls outside legal retention requirements. Reasonable requests will be honored in accordance with CB11's Privacy Policy.
Objection to Processing
You may object to the use of your data for specific purposes, particularly in relation to marketing communications.
Data Portability
You can request an export of your CB11 account data in a structured format.
Marketing opt-out
You can opt out of CB11 promotional emails or SMS messages at any time.
To exercise any of these rights, please contact CB11's support team. We will respond within a maximum of 30 business days.
Minors' Security
CB11's Privacy Policy and services are intended for users aged 18 and above only. CB11 does not knowingly collect personal data from minors.
Age verification is mandatory when registering on CB11. If CB11 becomes aware that a minor's data has been collected by mistake, that data will be deleted immediately and the associated account will be closed.
If you believe a minor is using CB11, please notify our support team immediately. Child safety is CB11's top priority.
Privacy Policy Changes
CB11 may update this Privacy Policy from time to time. If significant changes are made, a notice will be posted on the CB11 platform and sent to your registered email.
Any updated Privacy Policy takes effect from its publication date. Continued use of CB11 after changes have been made will be considered your acceptance of the revised policy. We recommend checking this page regularly.
The latest version of CB11's Privacy Policy will always be available on this page. If you need a copy of a previous version, please contact our support team.
Contact & Support
For any questions, complaints, or requests to exercise your rights regarding CB11's Privacy Policy, please contact our dedicated Privacy Team.
Live Chat
Get instant support on the CB11 platform via live chat — available 24 hours a day, 7 days a week.
FAQs
CB11's FAQ page Get answers to common questions about privacy.